The Measurement of factors influencing User satisfaction in FLMS

User satisfaction in computer based information systems is very important for developers and administrators. The success of computer based systems is generally associated with user satisfaction. Delivery of information and learning materials in e-learning systems are heavily based on usage of information technology and services. Considering e-learning systems as a part of information based systems, studies have taken place to measure user satisfaction. The satisfaction models determine the success metrics for e-learning user satisfaction. Those models are considered as a function of interaction between users and system or provided services via these systems. End results and outcomes fitting to user expectations and requirements are defined as the success criteria. Therefore there is an emerging need for investigating the factors affecting users’ performance in e-learning systems. Satisfaction is one of these factors that affect usability of the system which also directly affects users’ performance. The present paper examines key factor perceptions of choosing a Flash Learning Management System (FLMS) and their impact on user satisfaction as an overall strategy to meet the challenges faced by authoring tools in a globalized education market. FLMS is a software platform for e-learning that is designed to create basic e-learning courses and support a variety of media and file types, such as text, graphics, video, and audio. Most include assessment and test creation features. The analysis is focused on an evaluation of factors of choice considered in choosing FLMS as a study destination and the importance of these factors in influencing user satisfaction. The results showed that FLMS users’ satisfaction was positive and significantly affected by main factors in this system.

FLMS, e-learning, Authoring Tools, User Satisfaction, Online Learning