Design and Analysis of Organizational Resilience Model in the Banking Industry (Case Study: Bank Melli Iran)

One of the issues and topics that has attracted a lot of attention in recent years is organizational resilience in the national and global arena. The aim of every organization and institution is to continue business and create an advantage, especially in critical situations and disruptions. Resilience can be defined as endurance and standing in critical situations, and this research deals with the comprehensive analysis of factors affecting resilience in the banking industry. The banking industry is always exposed to internal and external damage, due to the provision of credit needed by economic enterprises and households, and the bank-oriented nature of financing the economy in Iran, any crisis in this industry affects the entire country''s economy. The purpose of this article is to design and analyze the organizational resilience model in the banking industry with an emphasis on Bank Melli Iran during the 2013-2022. The research design is applied in terms of objective and qualitative and quantitative research (mixed method). In the qualitative part, the resilience model was collected through interviews with several bank managers and university elites using the grounded theory methodology. In the quantitative section, the level of resilience in the banking system was measured using the designed model, a case study was conducted in the Bank Melli, and a sample of 80 people was selected. The results of this part show that with 95% certainty, the resilience level is equal to 3.98 and it is approved. Also, in the end, by using the FAHP method, the 21 factors of resilience were prioritized, and the factor of resource and expenditure management is the first priority, then optimization, and finally factor and indicator of banking policy and rules were placed in the last priority of resilience in the banking system.

Organizational resilience Resilience factors Fuzzy hierarchical analysis method Banking industry