This article provides a fuzzy expert system for evaluating organization performance. Organization evaluation is used for identifying and improving organization’s competitive situation with the aim of alignment with market competitive atmosphere. Excellence models are self-assessment tools, one of which is EFQM. In this paper, expert performance evaluation is based upon EFQM. Application of fuzzy expert system in organizations’ performance assessment causes a powerful control system for continuous assessment and enhancement of organizations’ performance. This system evaluates all activities and metrics of organization and, based on this, points of strength and improvable points are proposed for performance enhancement.
کلید واژگان :
Performance Assessment, EFQM (European Foundation for Quality Management), Expert System, Fuzzy Logic.
