Purpose – Integrating quality indicators with management systems is essential for continuous improvement. This study aims to analyze the impact of total quality management (TQM) on quality performance (QP), considering the mediating role of supply chain integration (SCI). Design/methodology/approach – TQM, QP and SCI were assumed as the independent, dependent, and mediator variables, respectively. A comprehensive literature review identified these variables, resulting in a model illustrating their relationships. A questionnaire was distributed to 144 small- and medium-sized manufacturing enterprises (SMEs) in Isfahan province, Iran and PLS-SEM along with importance-performance map analysis (IPMA) were used for statistical analysis. Findings – TQM had an impact value of 0.199 on QP and 0.548 on SCI. Also, SCI had an impact value of 0.583 on QP. The findings confirmed the important mediating role of SCI in the relationship between TQM and QP. Also, the process management and customer focus dimensions of TQM and the internal integration and customer integration dimensions of SCI had the strongest impact on QP. Practical implications – The managers of SMEs are recommended to improve their capabilities in human resources management and information and analysis in addition to concentrating more on TQM if they intend to enhance their competitive advantage. Enhancing supplier integration as a significant dimension of SCI is also recommended. Originality/value – This study uniquely explores how SCI mediates the impact of TQM on QP, specifically within manufacturing SMEs, providing new empirical insights in a context that remains underexamined in existing literature.
کلید واژگان :Total quality management, Supply chain integration, Quality performance, Supply chain management, Manufacturing SMEs, PLS-SEM, IPMA
ارزش ریالی : 1200000 ریال
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